We know it is often difficult to fully understand your health benefits and use them properly—especially when insurance companies make more and more changes to the way plans are administered and how claims are paid. This is where the Bancroft Benefits Advocacy Team 
can help.

 

If you have a question about your benefits or a claim payment, your first point of contact should always be the insurance company. However, if you cannot resolve your concerns or require special assistance, please contact a specially trained and experienced Member Advocate, Monday through Friday, 8:30 am to 5:00 pm, to intercede on your behalf:

 

• call our Benefits Help Line at 844-577-2616, or

• email cssteam@connerstrong.com

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Bancroft looks forward to providing any help you may need regarding your health benefits program. Please feel free to contact us if we can be of service at benefits@bancroft.org.